FAQ - POLYTROPIC

Frequently asked questions

Settings, maintenance and alarm code :

find all the answers to your questions

Connexion

How do I connect my POLYTROPIC full-inverter pool heat pump to PolyConnect?

You want to pair your POLYTROPIC full-inverter pool heat pump (2022 models and later) to your smartphone and benefit from all the features of the PolyConnect application? Follow all the steps on video!

How to switch the 4G connection to Wi-Fi on my POLYTROPIC pool heat pump?

You want to convert a 4G gateway to Wi-Fi on your POLYTROPIC heat pump? Follow all the steps in the video!

How to switch my POLYTROPIC pool heat pump from Wi-Fi to 4G?

Want to switch from a Wi-Fi gateway to a 4G gateway on your POLYTROPIC pool heat pump? Follow all the steps in the video!

My Polytropic pool heat pump is having problems with WiFi connectivity

If your Polytropic pool heat pump has a connectivity problem, take a look at the video tutorial :

How do I pair my Polytropic wifi pool heat pump (models before 2022) with my smartphone?

Do you own a connected Polytropic heat pump (pre-2022 models) and want to control your pool heat pump remotely with your smartphone or tablet?

Download the free Smart Life - Smart Living app.

by clicking here

or by scanning the QR code

...then dsee the association procedure on video!

Use

How do I lock/unlock the screen on my Polytropic pool heat pump?

Watch a video to find out how to lock or unlock the screen on your pool heat pump.

Your Polytropic pool heat pump has

a Morpheo screen

a TFT screen

an LCD screen

How do I change the language on my Polytropic pool heat pump?

The interface for your Polytropic pool heat pump is available in 5 languages: French, English, Spanish, German and Dutch. Find out how to change the language easily.

How do I set the time on my Polytropic pool heat pump?

Watch the video to find out how to set the time in the driver interface.

Your Polytropic pool heat pump has

> a colour touch screen

> a black and white LCD screen

How do I set the water temperature on my Polytropic pool heat pump?

> If your pool heat pump has a black and white LCD screen, the temperature setting is done by simply pressing the "up arrow" and "down arrow" buttons.

> If your pool heat pump has a colour touch screen, you can easily change the set temperature of your pool water:

Video selection of operating mode and water temperature setting

How to use the LCD touch screen on my POLYTROPIC MORPHEO pool heat pump?

Want to adjust the water flow via the touch screen for optimal operation of your POLYTROPIC pool heat pump? Discover how to set the water flow to maximize your pool heat pump’s performance.

How to adjust the water flow via the touch screen on my POLYTROPIC pool heat pump?

How to navigate the LCD screen interface of your POLYTROPIC MORPHEO pool heat pump and adjust the main settings? Discover the video tutorial!

How to adjust the water flow using the pressure gauge for optimal operation of your POLYTROPIC pool heat pump?

Vous souhaitez régler le débit d’eau pour un fonctionnement optimal de votre pompe a chaleur de piscine POLYTROPIC ? Découvrez comment régler le débit d’eau pour maximiser les performances de votre pompe à chaleur de piscine.

How do I maintain the water temperature with my Polytropic pool heat pump?

Once the desired temperature has been reached, you can programme the daily filtration time to suit your habits (8 to 10 hours a day minimum during the season).

The heat pump will switch on automatically when required. The minimum running time varies according to the period of use.

If, however, you notice that the pool water temperature is dropping while the machine is running continuously, increase the daily running time of your filtration system.

Note: don't forget to cover your pool when not in use to limit heat loss.

An uncovered pool loses four times as much energy as a covered pool!

How long does it take to heat my pool?

The time it takes for the temperature to rise naturally depends on your heat pump model, the size of your pool, its exposure, the location and the weather conditions in your region...!

Our recommendations:

> cover the pool with an insulated cover,

> leave the filter pump and heat pump running continuously until the desired temperature is reached (2 days to a week, depending on climatic and geographical conditions),

> remember to adjust the flow rate as you heat up, and again at the end.

Maintenance

How do I winterise my Polytropic pool heat pump?

To winterise your heat pump at the end of the season, proceed as follows:

> switch off the heat pump by lowering the circuit breaker on the electrical box

> close the upstream and downstream bypass valves,

> Drain the exchanger to prevent any risk of frost damage: drain all the water contained in the exchanger tank by disconnecting the machine inlet and outlet (it is advisable to leave the fittings unscrewed),

> cover the machine with the winter cover (supplied or optional, depending on model) or a waterproof tarpaulin to keep it well protected over the winter!

Winterising your heat pump in video :

How do I restart my Polytropic pool heat pump?

Would you like to commission your heat pump at the start of the season?

> Isolate your heat pump from the filtration circuit: close the valves upstream and downstream of the bypass,

> Open the control valve wide,

> Carry out all the usual initial operations (filling, treatment, washing the filter, etc.),

> switch on the filtration pump,

> Switch on the heat pump, select BOOST mode, set the temperature, open the valves and adjust the water flow,

> cover the pool with an insulated cover,

> Leave the filter pump and heat pump running continuously until the desired temperature is reached (2 days to a week depending on climatic and geographical conditions).

> remember to adjust the flow rate as you heat up, and again at the end.

Note: the time it takes for the temperature to rise depends greatly on the pool's exposure to wind and sun and the nature of its surroundings!

How do I maintain my Polytropic pool heat pump?

Important: before any maintenance (by an authorised person), it is imperative to switch off the appliance and wait a few minutes before installing the pressure control devices, as the pressure and high temperature of certain parts of the refrigerant circuit can cause serious burns.

Perform the following operations at least once a month:

- Cleaning the heat pump evaporator (using a soft brush or a jet of fresh water) Never use a high-pressure cleaner.

- Check electrical connections and earth connection.

- Tighten all the screws on the machine and the electrical terminal blocks.

- Check the presence of refrigerant (when the heat pump is switched off, the needle on the pressure gauge must be above 0.5).

Carry out the following operations at least once a year:

- Settings check.

- Check electrical connections and earth connection.

- Check the condenser (heat exchanger) for clogging and, if necessary, backwash it with a jet of water.

- To clean the bodywork, use a mild soap and water. <Never use solvents.

Error messages and malfunctions

My Polytropic pool heat pump displays AL07 error

Is your Polytropic pool heat pump displaying the AL07 error code?

Watch the video tutorial:

My Polytropic pool heat pump displays AL09 error

Watch the video tutorial:

My Polytropic pool heat pump displays AL10 error

Warning: first check that the filtration pump is working properly.

See the video: "What to do in the event of an AL10 High Pressure error.

My POLYTROPIC pool heat pump displays error AL15 or AL16

Is your POLYTROPIC pool heat pump displaying an AL15 or AL16 error message? What should you do if alarm code AL15 or AL16 appears on your POLYTROPIC pool heat pump? Find the meaning and the required actions in the video tutorial.

My Polytropic pool heat pump displays Error AL21 / AL22 / AL23 / AL24 / AL25

What to do if you get the error message Electronics problem/overheating :

> switch off the appliance power supply for 5 to 10 minutes,

> check that it is correctly ventilated and that the air flow is not blocked or slowed down,

> Switch the machine back on,

> contact technical support for verification.

My POLYTROPIC pool heat pump displays error AL27 or AL28

AL27 or AL28 error on your POLYTROPIC pool heat pump? What should you do if alarm code AL27 or AL28 appears on your POLYTROPIC pool heat pump? Find out the meaning of these error codes and the required actions in the video tutorial.

My POLYTROPIC pool heat pump displays error E09

Is your POLYTROPIC pool heat pump displaying error code E09? Watch the video tutorial.

My Polytropic pool heat pump displays the message FLO / Water flow error

Warning: first check that the filtration pump is working properly!

Is your heat pump displaying FLO / Water flow error messages? Watch the video:

The screen on my Polytropic heat pump is faulty. What should I do?

Is your Polytropic pool heat pump screen faulty?

Watch the video tutorial:

I've noticed a water leak under my Polytropic swimming pool heat pump

Like any refrigeration appliance, a swimming pool heat pump produces condensate (condensation water) which must be drained off.

In addition, a thin layer of frost can form at the rear of the machine, producing a melt flow.

This indicates that your heat pump is operating normally.

I am experiencing an electrical or electronic issue with my POLYTROPIC pool heat pump

Are you experiencing an electrical or electronic issue with your POLYTROPIC pool heat pump? What should you do in case of a malfunction? Watch the video tutorial to see the steps to follow.

My Polytropic pool heat pump doesn't heat up. What can I do?

Is your Polytropic pool heat pump not heating?

Watch the video tutorial:

Why doesn't my Polytropic pool heat pump heat up immediately?

When starting the machine or when changing modes cold / hot / auto, a 2-3 minute delay is normal.

It is also possible that your pool water is already at temperature. Check the set temperature.

Other

Where can I find the serial number of my heat pump?

The serial number of your appliance is essential for the support team to carry out a reliable pre-diagnosis and answer your question!

The serial number can be found on the back of your machine, on the nameplate,
below the barcode.

I've lost the manual for my Polytropic pool heat pump. How can I find my technical manual?

Are you looking for the user manual for your Polytropic heat pump? Take the serial number of your machine and find it in the section Search for my technical manual for online consultation or download.

There is liquid/an air bubble in the pressure gauge of my Polytropic pool heat pump.

This is a mixture of glycerine and water necessary for the manometer to work properly and to protect it from vibration. The air bubble inside is needed to absorb the expansion of the glycerine.

My Polytropic pool heat pump is "smoking".

During a defrost cycle, you may notice evaporation (water vapour), which may look like smoke. This indicates that your heat pump is operating normally.

Warning! If the defrosting cycle is not running and there is a lot of smoke, contact technical support.