Polytropic . Support
As a designer and manufacturer of heat pumps for swimming pools, we make it a point of honour to offer our customers, both private individuals and professionals, high-performance technical support that matches their commitment. Based in Lyon, a team of experienced technicians will answer all your questions via the online form or the dedicated PolyConnect application.
The PolyConnect application for smartphones and tablets is designed to make your life easier! You can remotely control your heat pump and monitor its operation in real time, access documentation and tutorials in the blink of an eye, and receive notifications and advice on how to optimise your installation.
If necessary, our technicians can monitor your pool heat pump remotely via a secure connection. Any necessary updates to your equipment are carried out, and any malfunctions are anticipated before they occur.
A full set of frequently asked questions available at any time, covering everything from use, wintering and restarting, to maintenance, warning messages, error codes and advice.
Find the answers to the questions most frequently asked by users of POLYTROPIC swimming pool heat pumps in pictures or video.
Many practical videos and tutorials are available 24/7 on the POLYTROPIC YouTube channel: wintering & restarting, routine maintenance, warning messages & advice.
An invaluable aid for solving simple problems, and a real time-saver!
The user manuals and technical manuals for POLYTROPIC heat pumps are available online for consultation or downloading.
Simply enter the serial number of your machine.
Receive notification on your smartphone of any alarms and advice to ensure the performance and longevity of your pool heat pump.
For peace of mind and a pool that's always the perfect temperature for swimming!
POLYTROPIC has selected more than 130 service stations in France and 90 throughout Europe. This approved network is strictly monitored and ensures rapid intervention:
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