{"id":5298,"date":"2025-09-01T15:10:44","date_gmt":"2025-09-01T15:10:44","guid":{"rendered":"https:\/\/1k9xnbqiht.preview.infomaniak.website\/?page_id=5298"},"modified":"2025-10-07T14:37:31","modified_gmt":"2025-10-07T14:37:31","slug":"assistance","status":"publish","type":"page","link":"https:\/\/www.polytropic.com\/en\/assistance\/","title":{"rendered":"SUPPORT"},"content":{"rendered":"
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Polytropic<\/a> . Support<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Technical support and assistance <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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listening to private individuals and professionals <\/span>
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High-performance, committed technical support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As a designer and manufacturer of heat pumps for swimming pools, we make it a point of honour to offer our customers, both private individuals and professionals, high-performance technical support that matches their commitment. Based in Lyon, a team of experienced technicians will answer all your questions via the online form or the dedicated PolyConnect application.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Your benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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2.0 customer support thanks to PolyConnect connectivity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The free application <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The PolyConnect application for smartphones and tablets is designed to make your life easier! You can remotely control your heat pump and monitor its operation in real time, access documentation and tutorials in the blink of an eye, and receive notifications and advice on how to optimise your installation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Supervision and preventive maintenance <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If necessary, our technicians can monitor your pool heat pump remotely via a secure connection. Any necessary updates to your equipment are carried out, and any malfunctions are anticipated before they occur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Innovative tools <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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for tailor-made support <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Live video assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our technicians based in Lyon will support you remotely via a chat or video-assistance session on your smartphone.<\/div>
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With just one click, you can securely share your screen to resolve the problem quickly.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The troubleshooting module<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The PolyConnect application includes a self-diagnosis and guided resolution framework: in just a few clicks, identify the possible causes of a malfunction, access the solutions and contact a technician with your complete pre-filled after-sales file.<\/div>
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A real asset for solving simple problems on your own!<\/span><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A full set of frequently asked questions available at any time, covering everything from use, wintering and restarting, to maintenance, warning messages, error codes and advice.<\/p>

Find the answers to the questions most frequently asked by users of POLYTROPIC swimming pool heat pumps in pictures or video.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Video tutorials library <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Many practical videos and tutorials are available <\/span> 24\/7<\/span> on the POLYTROPIC YouTube channel: wintering & restarting, routine maintenance, warning messages & advice. <\/span><\/p>

An invaluable aid for solving simple problems, and a real time-saver!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Manual search engine <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The user manuals and technical manuals for POLYTROPIC heat pumps are available online for consultation or downloading.<\/p>

\u00a0Simply enter the serial number of your machine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Advice and notifications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Receive notification on your smartphone of any alarms and advice to ensure the performance and longevity of your pool heat pump.\u00a0<\/p>

For peace of mind and a pool that's always the perfect temperature for swimming!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A professional after-sales service network<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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efficient and responsive<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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POLYTROPIC has selected more than 130 service stations in France and 90 throughout Europe. This approved network is strictly monitored and ensures rapid intervention:<\/p>

  • On-site diagnostics and troubleshooting.<\/li>
  • Installation check and commissioning\u00a0<\/span><\/li>
  • Fast troubleshooting<\/span> and replacement<\/span> of <\/span>parts.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Polytropic . Assistance Support technique et assistance \u00e0 l’\u00e9coute des particuliers et professionnels Une assistance technique performante et engag\u00e9e Concepteur-fabricant de pompes \u00e0 chaleur pour piscines, nous mettons un point d\u2019honneur \u00e0 offrir \u00e0 nos clients, particuliers comme professionnels, un support technique performant et \u00e0 la hauteur de son engagement. Bas\u00e9e \u00e0 lyon, une \u00e9quipe […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5298","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nASSISTANCE - POLYTROPIC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.polytropic.com\/en\/assistance\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ASSISTANCE - POLYTROPIC\" \/>\n<meta property=\"og:description\" content=\"Polytropic . 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